FAQ

What is a box, exactly?

A small Linux computer in the cloud that belongs to you, with 1 vCPU and 4 GB of memory (about 3.8 GB usable). It has a disk that persists, runs your agent as root and comes with the usual tools installed. It sleeps when idle and wakes in about a second.

Which agents work with wack?

Claude Code, Codex, Cursor, Claude (desktop, web and mobile), VS Code and any other client that supports remote MCP servers. Connect has the steps for each.

Does wack include the AI model?

No. wack is the computer, not the model. Your agent keeps using your own Claude, ChatGPT or other subscription or API key. Automations and cloud sessions use the account you add in Toolhouse.

Can my agent reach my laptop?

No. Your agent sends work to the box, and files move only when it uploads or downloads them. wack never connects to your computer.

What happens when the box goes to sleep?

Its disk is kept, and it uses no awake hours. It never sleeps during a command, an automation run or a cloud session. The next tool call wakes it in about a second, with every file where it was.

On a standard box, a job left running in the background is paused while the box sleeps and carries on when it wakes. Large and XL boxes restart their programs on wake, so background jobs and servers are started again. GPU boxes don't sleep at all: they end, and their disk is deleted.

Can I get a bigger box, or a GPU?

Yes. Pro adds Large boxes (4 vCPU · 16 GB) and GPU boxes (one RTX 4090), and Power adds XL (8 vCPU · 16 GB). An awake hour on a bigger box counts as more than one plan hour. Sizes and GPU boxes has the table.

Can I watch what my agent is doing?

Yes. Turn on the box's screen and its Screen tab shows the display live, with Take control when you want to click and type yourself. The box's Activity tab lists every command your agents ran.

How do I get the same setup in every box?

Have your agent apply a setup: packages, an exact Chrome version, repos and fonts. Save a finished box as an image and new boxes start as a copy of it.

How long can a command run?

One box_exec call can run for up to 900 seconds. For longer work, the agent starts the job in the background, keeps a log in /mnt/user-data/outputs and checks back at least every few minutes: after 10 minutes without a call the box sleeps, and the job pauses until it wakes. An automation run can take up to 60 minutes.

Can I install my own tools?

Yes. Your agent can install anything with uv, npm or apt-get, and it stays installed. Common extras are one switch away under Toolhouse → Add-ons. Resetting a box brings it back to the standard setup.

What happens if I run out of awake hours?

Nothing is billed extra. Running work finishes, and boxes can't wake again until your hours reset at the start of your next billing period or you upgrade. See Limits.

Do I need a card for the trial?

No. The trial lasts 7 days with 10 awake hours. When it ends, your boxes stop waking until you choose a plan. They and their files are kept.

Can I use wack from my own app?

Yes. The API covers boxes, files, automations and runs, and cloud sessions let a GUI app run agent sessions in a box.

Who can see my files?

You and the agents and apps you connect. wack doesn't read your files or use them to train anything. Security explains how secrets, keys and URLs are protected.

How do I get help?

Email hello@wack.sh.